In-house average weekday ridership for February was 2,954, up by 3.69% from last year. Supplemental providers average weekday ridership was 347, up by 30.63%. Combined in-house and supplemental providers average weekday ridership was 3,300, up by 5.99%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 60,695 boardings, up 9.82% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.52% for February. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.21%. On-time performance for trips with a desired arrival time was 54.77% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 84.42% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of February, Handi-Van operated 66,865 trips including 7,169 trips that were longer than one hour in trip time. The analysis found that 73.90% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 616 or 8.59% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,255 or 17.51% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.01% for February, up by 6.11% from last year.
Over the month of February, reservationists answered 38,419 calls. Of those calls, 95.18% were answered within 5 minutes.
| February FY2024 |
February FY2023 |
February FY2019 Pre-COVID |
% Change FY 23 to 24 |
8 Month FY2024 |
8 Month FY2023 |
8 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 83,068 | 74,530 | 91,406 | 11.46% | 678,634 | 617,939 | 789,598 | 9.82% | 1,197,533 | |
| Average Weekday Ridership | 3,300 | 3,114 | 3,840 | 5.99% | 3,223 | 2,964 | 3,847 | 8.73% | 3,856 | |
| Unique Riders During the Month | 5,385 | 5,027 | 5,610 | 7.12% | 5,360 | 4,993 | 5,778 | 7.35% | 5,810 | |
| Cost per Revenue Hour | $115.36 | $112.05 | $87.25 | 2.96% | $113.26 | $107.76 | $87.37 | 5.10% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.48 | $53.37 | $40.25 | 0.20% | $53.00 | $53.36 | $39.58 | -0.69% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.92 | $7.71 | $5.97 | 2.77% | $7.79 | $7.36 | $5.88 | 5.89% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.16 | 2.10 | 2.17 | 2.75% | 2.14 | 2.02 | 2.21 | 5.83% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.34% | 3.71% | 3.79% | -0.37% | 3.16% | 3.47% | 4.30% | -0.31% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.44% | 77.99% | 76.69% | -0.55% | 77.93% | 78.30% | 75.80% | -0.37% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.70% | 0.75% | 2.06% | -0.06% | 0.72% | 1.08% | 2.18% | -0.37% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.02% | 0.09% | 0.01% | 0.03% | 0.04% | 0.13% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.52% | 89.24% | 88.81% | -1.72% | 88.85% | 91.59% | 88.09% | -2.74% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.21% | 89.99% | 90.87% | -1.78% | 89.56% | 92.67% | 90.27% | -3.11% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.17% | 0.91% | 0.58% | 0.26% | 0.86% | 0.65% | 0.76% | 0.22% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 54.77% | 59.57% | 63.10% | -4.80% | 56.02% | 64.92% | 60.35% | -8.91% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.90% | 71.49% | 66.48% | 2.41% | 73.56% | 74.44% | 68.80% | -0.87% | 68.69% | 50% |
| Excessive Trip Length | 8.59% | 10.47% | 14.67% | -1.88% | 9.11% | 8.38% | 13.16% | 0.73% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.18% | 4.40% | 4.84% | -0.21% | 4.20% | 4.05% | 4.47% | 0.15% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.98% | 20.27% | 23.95% | 0.71% | 20.29% | 19.89% | 23.50% | 0.41% | 23.11% | < 15% |
| Missed Trip Rate | 1.48% | 1.09% | 0.79% | 0.39% | 1.07% | 0.85% | 0.93% | 0.22% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.45 | 2.10 | 1.63 | 16.71% | 2.46 | 2.06 | 1.44 | 19.29% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 95.18% | 97.07% | 59.17% | -1.89% | 97.68% | 70.12% | 54.43% | 27.56% | 50.30% | 94% |
| Vehicle Availability | 75.01% | 68.90% | 86.08% | 6.11% | 73.10% | 73.23% | 87.78% | -0.13% | 86.16% | >= 80% |
